Omnichannel contact center solution

An Omnichannel contact center solution  that offers clients adaptability and versatility which prompts a next-level Customer Experience. Oversee communications from numerous channels from a solitary stage.

Advantages

1.     Open APIs

Reconciliation with outsider CRMs by means of our pre-constructed API connectors or some other framework easily.

2.     Security

Solid and safe contact place framework that sudden spikes in demand for a rapid.

3.     Web RTC

In form Web RTC innovation without using any gadget. Answer calls straightforwardly from internet browser with no establishment.

4.     Versatile

Add and eliminate specialists as required and bring new highlights into your contact place without the need of buying new equipment.

5.     Snap to cooperate

Client can snap to associate through their favored channels, for example, voice, video or talk.

6.     In-assembled Web IVR Designer

Plan your own Interactive Voice Response stream effectively with our easy to understand GUI.



Highlights:

  1. In-assembled Web RTC Recording without voice lumberjack in each channel.
  2. Nubitel's outbound dialer innovation incorporates prescient dialer calculation.
  3. Screen crusades, lines, IVRs, contents, records, offices, groups and specialists execution from any gadget for brief activity.
  4. Course clients to the most talented or accessible specialists. Match clients to specialists by steering clients to the most reasonable specialists.
  5. Standard off-the-Shelf incorporations with Zendesk, Sugar CRM, MS Dynamics and Salesforce.
  6. Single interface for multichannel cooperations without flipping between applications or web.

Specialist and Supervisor Web Portal

Observing and arrangement apparatus for the omnichannel contact focus arrangement with its own high level business insight announcing framework. The boss can make specialists, groups, administrations, characterize business rules, access reports and measurement information.

Quality Monitoring with Speech Analytics

Investigating voice accounts, messages/talk records or live client associations through discourse acknowledgment to recover helpful data and give quality confirmation.

Nubitel CX is a cloud-based omnichannel client commitment stage which influences on the WebRTC innovation to give extensive just as unified client commitment arrangement across channels, for example, Click2Call, voice calls, video calls, talk, social medias, messages and texting on WhatsApp, WeChat and the sky is the limit from there.

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