What are Unified Communications?

Unified Communications refers to the way different sorts of communication tools within the digital workforce, interact, and collaborate. There are various communication channels available, here are just a few of the collaboration tools commonly in use:

  • Email
  • Telephony (fixed-line, mobile, VoIP-based phone system)
  • Audio / video conferencing
  • Instant Messaging
  • Status (as an example, consider your list of contacts on Facebook, and the relevant icons that show individual contacts to be online or away)
  • Social media (think Twitter, Facebook, What's App, Instagram, and so on…)

Some of these communication channels are of the “store-and-forward” type, in the sense that the information is delivered in one direction, and remains accessible (almost) indefinitely for the remote parts to view at their leisure; e-mail is the grand-daddy of this communication style. Others, however, are “real-time” and require rapid response (often interrupting other tasks); a phone call is the obvious largest contender in this category.

Each of these different communication solutions typically requires an “app” to access the information being exchanged. As the number of solutions needing attention increases, the harder it becomes to manage them all efficiently.

So What is UNIFIED Communications?

Unified Communications, often abbreviated to simply UC, is a generic hold-all term to describe the market’s efforts to integrate all the “apps” (and therefore the communication channels) to allow the user to have all this information easily accessible, irrespective of when or where it is accessed (home, work, in a car, on a train…), or on what device (laptop, tablet, smartphone…)

A Unified Communications solution effectively blurs the demarcation lines between the communication channels. For example, a user can receive a voicemail message and can choose to access it through email or any phone. The sender’s status can be seen through presence information, and if online a response can be sent immediately through text message or video call.

The objective of UC Solutions is to unify and streamline business communication, in order to improve the customer experience and allow employees to boost productivity.

To Summarize

The term Unified Communications does not describe a technology or even a group of technologies, but rather it defines the ongoing process of convergence that is happening in the market, bringing together vendors, technologies, applications, processes, and users – Unified Communications is the integration of all separate communications components into a homogeneous, efficient, productive user experience. Recap on the benefits:

  • Increase agent productivity
  • Improve business reputation
  • Reduce costs with a cloud-based system
  • Enhance user experience

Comments

Post a Comment

Popular posts from this blog

contact center

In showcasing, contact center solutions  is the correspondence and joint effort framework utilized by organizations to either oversee high volumes of inbound inquiries or outbound calls keeping their labor force or specialists beneficial and in charge to serve or obtain clients. This business correspondence framework is an augmentation of PC communication combination (CTI).  The associations among guests and client assistance delegates are upheld by the aggregate arrangement of PCs, phones and the Internet. The move from CTI to contact focus communication is set apart by the sheer change in the client's conduct with regards to correspondence. Means clients are not, at this point kept distinctly to voice-based correspondence for example telephone to interface with their client support offices. Moreover, they are utilizing email, SMS, visit, web-based media, and other virtual contact channels. This is likewise the purpose behind the move in classification from "call focuses...
Read more

Advantages of Using a Cloud-Based Communication System

Image
There are many advantages to picking a cloud-based communication system for your business Mobility When choosing a cloud solution, you've got more freedom on where and the way you're employed. This, in turn, also means employees can access their office cloud communication solution from remote locations sort of a headquarters or when traveling on a business trip. Scalability With traditional phone services that operate copper wiring or on-premise equipment, scaling the telephone system up or down isn't a simple task. But with cloud technologies, adding phone lines, extensions, features, and more is entirely simple. Administrators can simply use their admin panel or dashboard so as to configure their telephone system. Plus, if your business is on the increase or depends on seasonality, you'll easily scale the number of lines or phone numbers at will in order that you're not paying for more than you need at any given time. Security It's important to be aware of an...
Read more

A Complete Customer Engagement Tool

Image
 Informing has changed the way and channel clients speak with business. Clients these days hope to include in connecting with and moment discussions. By adding the Click2Interact work from Nubitel to your web-based interface or portable applications, your clients are permitted to contact your client care or helpdesk hotline through VoIP straightforwardly from the program or versatile application with no call charges to your clients. Your clients can likewise arrive at your business by means of Video Calls and Live Chat. Increment important visit collaboration Associating talk to site and versatile application has gotten simpler with Nubitel. Your business will be pressed with first rate visit highlights to facilitate your clients to cooperate with your business quicker. Convey rich encounters across channels Backing an assortment of media types in informing and empower your business to consistently move discussions without losing setting or history. Dispatch diverse typ...
Read more